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Frequently Asked Questions

Brunnings FAQ's

  1. What ratio of water/chemical do I mix if I want to spray the 'hose-on' product manually?
  2. What do I do if my 'hose-on' product is not working?
  3. How long before I can let my pet(s)/child(ren) out to play on my lawn once is has been treated?
  4. Is your coir organic? Does it contain any fertilisers?
  5. Is Brunnings Sphagnum Moss 100% pure sphagnum?
  6. Why do some of your fertilisers carry a warning for cadmium, mercury or lead (heavy metals)?
  7. I have stained by concrete path/driveway/patio with your Path Weeder, how do I remove the stains?
  8. I am using one of your 3L sprays and the product will not work. No liquid is coming out, why?
  9. Your Ant & Termite Killer says to mix with process oil, what is process oil?
  10. Where can I find your Safety Data Sheets?
  11. I can't find the instructions for Paspalum Kill, what are the instructions for this? 
  12. Why do I need to shake all liquid products before I use them?
  13. What is the difference between selective and non-selective weed killers?
  14. Can I use Feed 'n Weed on my broadleaf weeds?
  15. Is it ok to use Buffalo Safe Feed 'n Weed on my Couch lawn?
  16. Does Brunnings Bindii Kill only kill Bindii on my lawn?
  17. What is the difference between New Zealand, Chinese and Chile Sphagnum Moss?
  18. Is Sphagnum Moss and Peat Moss the same?
  19. What do I sometimes find prickles in my moss?
  20. I have always bought your Garden Fertilisers/Rose Food/Fruit & Citrus Food/Tomato & Vegetable Food/Lawn Food/Complete Garden Food/Azalea & Camellia Food and noted that the packaging now carries a WARNING. Am I at risk of heavy metal poisoning when using this product?

Gardman FAQ's

  1. I purchased solar lights from Masters and they are no longer working, what do I do?
  2. Why are my solar lights not lasting long?

The Big Cheese FAQ's

  1. I bought your Advanced/Sonic pest repeller and set it up, but I still have mice/rats?
  2. Can you use the Advanced/Sonic Pest Repellers with health equipment such as a heart monitor?
  3. My Revolver trap when off and caught nothing, can I reset it?
  4. My sonic pest repeller is making a noise, should this happen?
  5. How do I get the best performance from my sonic repeller?
  6. What's the difference between the Sonic Pest Repeller & the Advanced Pest Repeller?
  7. We have a hamster/gerbil/guinea pig/rabbit as pet, can we still use the sonic repellers?
  8. My pet ate a rodent that was killed with a Big Cheese bait, what should I do?
  9. What bait is used on the "pre-baited" products?
  10. How do the rodent bait stations work?
  11. Can I reuse a Big Cheese trap once I've caught a rat or mouse?
  12. Do I have to kill the rodent, or is there a way I can catch them without harming them?
  13. Where is the best spot to place to mouse trap?
  14. How long after setting a trap will I capture a rat or mouse?

The Buzz FAQ's

  1. The Buzz Plug-In Insect Killer says to "Never plug into a Power Inverter". Why?
  2. Are The Buzz products safe to use around my children/pets?
  3. How do The Buzz Fly & Wasp Traps products work?

Brunnings FAQ's

    1. What ratio of water/chemicall do I mix if I want to spray the 'hose-on' product manually?
      We recommend that the product is mixed in a ratio or 20 litres of water to 1 litre of product. Please click here to download our handy reference sheet for more information on how to mix your hose-on chemicals to use in a watering can or sprayer.

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    2. What do I do if my 'hose-on' product is not working?
      While we aim to provide you the easiest possible application of your product, from time to time, we do run across some issues with our 'hose-on' applicators. We are currently in the process of updating all of our hose-on products to a new applicator. In the meantime, if you are experience issues, please try the steps below:

      Confirm that both holes are unobstructed. Ensure that you put your finger or tool over the right hand hole.

      What is your water pressure like? This need to be a normal flow and the tap needs to be opened completely to achieve maximum results. If the water pressure is too high, reduce it slightly. If the water pressure it too low, the product will not work properly as it requires enough suction to draw the product up through the straw. If the water pressure is normal, proceed to the next step.

      Point the 'hose-on' applicator down at a 45 degree angle in front of your feet. If this starts to suck the chemical up, resume normal spraying action. This often resolves the problem. However, should you still experience issues, please contact us.


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    3. How long before I can let my pet(s)/child(ren) out to play on my lawn once it has been treated?
      Generally, it’s safe once the product has dried. However, we would suggest to keep them off the lawn for a minimum of 24 hours (ideally 48 hours) as this will be enough time to ensure the lawn has taken up the treatment. Pets that may graze on the lawn (e.g. rabbits or even dogs) should be discouraged from eating any of the grass till after the first mowing (remove the clippings). Do not mow for 7 days after applying and do not feed the lawn clippings from the first mowing to pets or livestock.

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    4. Is your coir organic? Does it contain any fertilisers?
      Brunnings Premium Coir is the planting media of the future. It has amazing air filled porosity, excellent water retention, helps plants grow faster and bigger and is free from soil diseases. Our premium coir is a renewable resource that is sourced from coconuts and not the bark of a tree. This means coir is an environmentally sustainable material as the tree hasn't been harmed.

      Brunnings Seed Raising Block and Feed & Mulch coir blocks both contain trace amounts of fertiliser. If you are looking to use coir for either worm farming or in your reptile tanks, we recommend using the Brunnings Coir Peat-Brick, which is the ideal substrate for these applications.


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    5. Is Brunnings Sphagnum Moss 100% pure sphagnum?
      Brunnings Sphagnum Moss is a natural, organic material with high moisture retention properties that is ideal for surface mulching of pots, tubs and planter boxes because it is both decorative and reduces moisture. This product is 100% pure sphagnum harvested from the pristine environment of New Zealand's southern-west coast. It comes from carefully managed, sustainable swamps. As this is a natural product, it may contain prickles.

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    6. Why do some of your fertilisers carry a warning for cadmium, mercury or lead (heavy metals)?
      All companies selling fertilisers are required to carry specifically worded warnings if heavy metal contents are above a minimum level. This is required by the various Department of Agriculture bodies in each State. You will note that all reputable suppliers carry the same warnings on their bags. There would be very few traditional granular fertilisers sold that would not be required to carry the warning.

      “However this requirement is almost meaningless for home garden users.”

      It was developed for commercial users of fertilisers where heavy metal build up can occur due to the very high frequency of use. It is almost impossible for dangerous levels of heavy metal to build up in home garden use as a result of traditional home garden fertilisers. Unfortunately there is no separate labelling standard for home garden use.


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    7. I have stained by concrete path/driveway/patio with your Path Weeder, how do I remove the stains?
      Although we acknowledge this on our product label, however some users may have missed this. Unfortunately the stain is quite difficult to remove. This is because it has been applied to a porous surface and the stain is actually below the surface. We recommend the following options in the first instance:

      CLR: Readily available from most hardware stores.

      Bondall Bore, Rust & Tannin Stain Remove: Generally found in Bunnings stores. The Bondall product may cost a bit more, but in the past has been proven to be an effective solution to the problem.


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    8. I am using one of your 3L sprays and the product will not work. No liquid is coming out, why?
      Like all trigger sprays, priming the trigger for the first time is key. This can require some vigorous pumping, sometimes up to 20 times to get it started. If you have tried this and it still fails to pump, it may be that the tube has fallen out of the trigger mechanism. Unscrew the cap and check that the tube is properly inserted into the trigger hole, then screw the cap back on.

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    9. Your Ant & Termite Killer says to mix with process oil, what is process oil?
      Process oil is another term for vegetable oil.

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    10. Where can I find your Safety Data Sheets?
      Our Safety Data Sheets are available for download from our website in PDF format. You can reach our SDS library by visiting the link in the bottom navigation bar of the website or by clicking here.

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    11. I can't find the instructions for Paspalum Kill, what are the instructions for this?
      Brunnings Paspalum Kill has a new style label that peels back and re-sticks (so that you can open numerous times), with the instructions being underneath. Simply look for the "Peel Here" indicator on the right hand side of the label and peel back from the top right hand corner to expose the instructions. Additionally a PDF instruction sheet can be downloaded by clicking here.

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    12. Why do I need to shake all liquid products before I use them?
      All Brunnings liquid products should be shaken before use to ensure that the product is mixed correctly as some settling may occur when the product is stored.

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    13. What is the difference between selective and non-selective weed killers?
      Non-selective weed killers will KILL MOST PLANTS/WEEDS on contact while a selective weed killer is designed to kill specific types of plants, usually grasses and broadleaf weeds.

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    14. Can I use Feed 'n Weed on my broad leaf lawn?
      No, Brunnings Feed 'n Weed is designed to kill broad leaf weeds and grasses, thus a broad leaf lawn would be destroyed. We recommend the use of Buffalo Safe Feed 'n Weed in these areas. Be sure to test the spray on a small area first to ensure that it is safe for use on your lawn.

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    15. Is it ok to use Buffalo Safe Feed 'n Weed on my Couch lawn?
      Yes, you can use the Brunnings Buffalo Safe Feed 'n Weed on your lawn, but we recommend the use of the regular Brunnings Feed 'n Weed when spraying a Couch lawn.

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    16. Does Brunnings Bindii Kill only kill Bindii on my lawn?
      Brunnings Bindii Kill will kill Bindii, clover and broad leaf weeds including cudweed, wireweed, dandelion, capeweed, dock, lambs tongue, plantains and creeping oxalis.

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    17. What is the difference between New Zealand, Chinese and Chilean Sphagnum Moss?
      Download our Product Information Sheet to see the difference between New Zealand, Chinese and Chilean Sphagnum Moss.

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    18. Is Sphagnum Moss and Peat Moss the same?
      Sphagnum Moss is sometimes referred to as Peat Moss however do not confuse the two, they are completely different. Sphagnum moss is the live moss growing on the top of the swamp and peat moss is the decaying matter below the swamp surface.

      It takes thousands of years for peat moss to form. Harvesting peat moss involves digging up swamp land, destroying the potential for future regeneration. It is not environmentally friendly to harvest the peat, nor is it sustainable.

      Sphagnum moss is carefully harvested by hand to ensure swamps are able to regenerate. The regeneration cycle takes 5-6 years, depending on the desired grade of moss and swamp conditions. Sphagnum moss is a renewable, sustainable product.


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    19. Why do I sometimes find prickles in my moss?
      As Sphagnum Moss is a natural resource, there are aspects of the moss and its surroundings which can cause contamination. Gorse is a prominent species growing in many of the swamps. The majority of coarse contamination is removed during the production, however some pieces still remain. Gorse is typically only found in lower moss grades.


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    20. I have always bought your Garden Fertilisers/Rose Food/Fruit & Citrus Food/Tomato & Vegetable Food/Lawn Food/Complete Garden Food/Azalea & Camellia Food and noted that the packaging now carries a WARNING. Am I at risk of heavy metal poisoning when using this product?
      Brunnings Garden Products state the following "Use of this product may result in cadium, mercury or lead residues in excess of the Maximum Permissible Concentration (MPC) in plant and animal products and may also result in accumulation of these residues in soils.

      All companies selling fertilisers are required to carry specifically worded warnings if heavy metal contents are above a minimum level. This is required by the various Department of Agriculture bodies in each State.

      You will note that all reputable suppliers carry the same warnings on their bags. There would be very few traditional granular fertilisers sold that would not be required to carry the warning.

      "However this requirement is almost meaningless for home garden users". For more information, please click the link below for a very good article from Burkes Backyard website featured in June 2000 on this exact subject, which you may find useful.

      BURKES BACKYARD FACT SHEET ON HEAVY METALS IN FERTILISERS


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Gardman FAQ's

  1. I purchased solar lights from Masters and they are no longer working, what do I do?
    Although Masters has closed, they are still responsible for the warranty of any of the solar lights purchased through their stores. To lodge a warranty claim with Masters, please phone (02) 8885 0000 or lodge a claim on their website at www.masters.com.au

    Alternatively, we suggest changing the rechargeable batteries in the light to see if this has any effect.


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  2. I purchased solar lights from Masters and they are no longer working, what do I do?
    Basically, solar lights work by taking the light inside the solar panel and converting it into electrical energy to recharge the internal batteries. The number of hours the light stays on depends on the amount of unobstructed sun, weather conditions and the seasons. Obviously in summer, the light is a lot stronger than in the cooler months. Even is the light is slightly positioned in the shade, the batteries will not recharge fully, therefore shortening the length of time the light is on. Our solar lights need a minimum of 8 hours of sunlight exposure to recharge fully.

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The Big Cheese FAQ's

  1. I bought your Advanced/Sonic pest repeller and set it up, but I still have mice/rats?
    The Big Cheese Advanced Pest Repeller/Sonic Pest Repellers may take up to 28 days for the full deterrent effect. This is because there is likely to be a nest already. Rodents will only leave reluctantly. Sonic does have some limitations. The ultra sound does not pass through doors and walls therefore it is effective only in the room in which the unit is plugged in.

    Where a repeller is plugged in, it will deter rodents from a room area of up to 37 metres square.

    For best results, it is recommended that sonic products be used as a deterrent. If you already have an infestation, it is recommended that traditional style traps or baits be used to eliminate the infestation. The sonic products are then ideally used to deter further infestations.

    It is a good idea to set some traps against the walls outside the room where the Repeller is plugged in so when the rodent runs out of the room, you will catch it whichever way it runs.


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  2. Can you use the Advanced/Sonic Pest Repellers with health equipment such as a heart monitor?
    The product is EMC tested and approved and so will not interfere with normal household appliances including TV's and radios. However, in a situation of extreme sensitivity, particularly of healthcare equipment such as this, we do not recommend its use.

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  3. My Revolver trap when off and caught nothing, can I reset it?
    Once it is set a mouse/rodent can walk up to the Revolver trap, smell into it and may be quick enough to get away as the trap goes off. A mouse or rodent can still trigger the trap to go off by just putting its head in.

    You may notice then it has turned too caught and there is no sign of a mouse/rodent inside. The trap is not faulty as it still has worked, but the mouse/rodent is fast enough to get away. If this is the case, simply turn the mechanism clockwise until the trap engages in the set position.

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  4. My sonic pest repeller is making a noise, should this happen?
    The unit should be silent unless the test button is activated. If the unit is making an audible noise, this may indicate a fault with the unit and we recommend returning it to the place of purchase with the receipt.

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  5. How do I get the best performance from my sonic repeller?
    To maximise performance from your sonic pest repeller, we recommend leaving the unit operating continuously. Make sure that all food is stored out of the reach of rodents. Also, avoid placing the unit behind furniture and curtains and keep the unit positioned away from direct heat sources such as radiators, cookers and other appliances (refrigerators) that product heat. To achieve maximum results, ensure that the unit is plugged in at ankle level.

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  6. What's the difference between the Sonic Pest Repeller & the Advanced Pest Repeller?
    The Big Cheese Sonic Pest Repeller operates by emitting an ultrasonic sound wave sweep at a frequency of 30-60kHz, which is above the hearing range of humans and non-rodent pets such as dogs and cats. Because of its high frequency, the sound emitted by the Sonic Pest Repeller behaves in a similar way to light, as opposed to, the sound from a stereo. In this way, the ultrasound is reflected by solid objects such as walls and doors, but will not penetrate them to fill the rooms adjacent.

    Rooms and a building with hard surfaced (kitchens, sheds and greenhouses) are ideal environments in which to use a Sonic Pest Repeller. They can also be used in rooms with soft furnishings, such as bedrooms and living rooms, but take care not to obstruct the area in front of the unit. Rodents find the high frequency sound distressing and will move to a less hostile environment.

    In addition to the ultrasonic signal, The Advanced Pest Repeller produces an electromagnetic pulse which passes through the electrical wiring of your home, including within walls, ceilings and beneath flooring. Precise coverage areas will vary according to the wiring patterns of the property, however, these cavity areas are the typical nesting sites for rodent pets and their habitat will be disrupted by the electro-magnetic signal.


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  7. We have a hamster/gerbil/guinea pig/rabbit as pet, can we still use the sonic repellers?
    Never use the Sonic Pest Repellers around rodent pets such as gerbils, hamsters, guinea pigs, rabbits, etc.

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  8. My pet ate a rodent that was killed with a Big Cheese bait, what should I do?
    This is called secondary poisoning. The Big Cheese Difenacoum baits present a lower risk due to the very low amount of bait/active consumed by the rodent. We recommend as a precaution you watch for symptoms and, if in doubt, visit the vet with the label from the bait which the rodent would've eaten. If you use the Ultra Power bait, this is much stronger and presents a high risk. We recommend you take your pet to the vet immediately with the label from the bait.

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  9. What bait is used on the "pre-baited" products?
    The "bait" is a powerful, natural, sweet smelling attractant to entice rats and mice.

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  10. How do the rodent bait stations work?
    The rodent bait station is designed to keep poison baits away from non-target animals and children. To open the casing, place the supplied key in the side of the unit with the prongs facing down. Push the key all the way into the lock and gently lift the key up. This will open the locking mechanism. 

    This product is designed to help protect children, pets and non-target animals from direct contact with the contents. It may not withstand a prolonged attack by a large, hungry animal or other determined brute force. When using loose bait there is a risk that the contents may be tipped out by an unauthorised user. If any of these situations is considered possible, locate the baited station in areas away from direct access by children and pets.


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  11. Can I reuse a Big Cheese trap once I've caught a rat or mouse?
    All of the Big Cheese products can be re-used after rodent has been caught, with the exception of the Revolver Mouse Trap, which has been designed to "hide" the mouse. Simply dispose of the captured pest and reset the trap. Always wash your hands after handing the trap and/or any bait product.

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  12. Do I have to kill the rodent, or is there a way I can catch them without harming them?
    We have a range of welfare friendly products you can use that capture pests without harm. The Live Catch Mouse Trap will catch one mouse, while the Multi-catch Mouse Trap can catch 10 or more mice in one setting. For larger rodents, the Rat Cage Trap is ideal.

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  13. Where is the best spot to place to mouse trap?
    Mice have very poor eyesight and rely heavily on their whiskers to guide them. This is why you'll normally see mice running along the side of a wall. Place 2 traps, 4-5 metres apart along a wall to maximise the chance of catching the mouse.

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  14. How long after setting a trap will I capture a rat or mouse?
    Each rodent is different. Mice are very curious and easily adapt to new objects and surroundings, whereas rats are the opposite. A mouse is more likely to be caught in the first 2-3 days, while a rat may take up to week or longer. Once one or two rats have been caught, other rats are usually aware of this and are likely to leave the dwelling, realising it isn't a safe haven for them.

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The Buzz FAQ's

  1. The Buzz Plug-In Insect Killer says to "Never plug into a Power Inverter", why can't I?
    We use the "power inverter" caution due to the potentially significant +/- variations in input voltage that can arise when a power inverter is used. In cases where solar power is generated within a home, the power source would still usually be a mains socket powered from the grid i.e. the exported electricity is independent of that purchased. If this is the case, the warning does not apply

    If not or if your household experiences notable variations in input voltage, it is preferable not to use this product.


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  2. Are The Buzz products safe to use around my children/pets?
    Yes, The Buzz product range is the first range in Australia which offers complete home protection against insect that is free of chemicals, pesticides and is toxic free. This makes The Buzz safe for use around children and pets and control insects without the use of poisonous sprays.

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  3. How do The Buzz Fly & Wasp Traps products work?
    The Buzz range of fly and wasp traps contains a non-toxic attractant that Flies and European Wasps love. Simply open the enclosed sachet and mix with water.

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